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How kj 99 Handles Your Personal Information

When you open an account with us and connect your bKash, Nagad or Rocket wallet, you share personal data with us — and this policy tells you exactly what we collect, why we hold it, and how you can control it.

Account data kept securebKash, Nagad, Rocket wallet details protectedYour right to request, update or delete dataContact us anytime about your privacy

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

If you want to access, correct or remove your personal data, or if you have any question about how we handle your information, our support team is set up to handle privacy requests directly. You can reach us through the channels below — we aim to acknowledge your request and respond with the relevant details as quickly as we are able.

Live Chat Open the live chat widget inside your account dashboard to raise a privacy request. Our support team will ask for your registered mobile number to verify your identity before proceeding.

Email Support Send your data request or privacy concern to our support email address listed in the account help section. Include your registered name and the wallet type — bKash, Nagad or Rocket — linked to your account.

Account Help Centre Log into your account and navigate to the Help section. From there you can submit a formal data request or report a concern about how your information has been handled.

What Information We Hold and Why

kj 99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, mobile number and, where applicable, your payment wallet identifiers — this includes the account references tied to bKash, Nagad and Rocket transactions. We collect this to process your deposits and withdrawals, verify your identity and

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keep your account secure. We also gather device and session data automatically: your browser type, IP address and the pages you navigate inside the lobby. This technical data helps us detect unusual login attempts and keep your account protected. We do not sell your personal data
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to third parties. Payment transaction records tied to Nagad, bKash or Rocket are retained as long as required by applicable financial record-keeping obligations — the exact period depends on your jurisdiction and local regulations. We store data on servers with encryption in transit and at rest.
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If you close your account, we will delete or anonymise personal records except where we are required by law to retain them. Availability of our platform and your rights under this policy both depend on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Controls

We apply practical, layered measures to protect your account data and wallet information. SSL encryption covers all data moving between your device and our servers. Cookies help us keep your session active and remember your lobby preferences — you can manage cookie settings through your browser at any time. We do not use cookies to share your data with advertisers.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. Any change to your linked bKash, Nagad or Rocket wallet triggers an additional confirmation step.

Cookie Control

We use session cookies to keep you logged in and functional cookies to save your lobby layout. No third-party advertising cookies are placed without your explicit consent through the cookie banner.

Data Retention

We keep your account records for as long as your account is active. Once you request deletion, personal data is removed or anonymised except where local financial law requires us to retain transaction records.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion by contacting support through live chat or email. We verify your identity before acting on any request.

Common Questions About Your Data and Rights

Below are the questions we hear most often about how kj 99 handles personal data, wallet information and account privacy. If your question is not here, our support team can help you directly through live chat or email.

We collect your name, mobile number, email address and the wallet reference for whichever payment method you use — bKash, Nagad or Rocket. Device and session data is also logged automatically for security purposes.

We do not sell or share your wallet identifiers with third parties for marketing. Payment data is processed only for the purpose of completing your deposit or withdrawal transaction securely.

Account data is held while your account remains active. Transaction records linked to bKash, Nagad or Rocket may be retained longer where local financial regulations require it. The exact period depends on applicable law in your region.

Yes. Contact our support team via live chat or email, verify your identity using your registered mobile number, and we will provide a summary of the personal data we hold on your account.

Submit a deletion request through the account Help section or email support. After identity verification, we will delete or anonymise your data, except where we are legally required to retain financial records.

We use session and functional cookies to keep your account active and save lobby preferences. You can manage or block cookies through your browser settings at any time. Blocking some cookies may affect how the account functions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kj 99 Handles Your Personal Information

Reach Us About Your Privacy Requests

Security, Cookies, Retention and Your Controls

Account Security

Cookie Control

Data Retention

Requesting Changes

Common Questions About Your Data and Rights

01 What personal data does kj 99 collect when I open an account?

02 Does kj 99 share my bKash or Nagad wallet details with anyone?

03 How long does kj 99 keep my account and transaction data?

04 Can I request a copy of the personal data kj 99 holds about me?

05 How do I ask kj 99 to delete my personal information?

06 Does kj 99 use cookies, and can I turn them off?

Privacy Policy

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